A North American city of about 500,000 inhabitants with an average density of 3,800 per square mile.
2. The Needs
Offer guest Wi-Fi to citizens, visitors and municipal employees throughout the city and the public areas and buildings.
Provide different Wi-Fi experiences based on where the user will be.
Deliver a fast, simple, one-time sign-in Wi-Fi connection to users who are already clients of the primary mobile operator in the city.
Allow roaming between public areas.
Capable of defining and managing user session characteristics.
Provide email-based Wi-Fi connection to other users.
A fully managed solution for Wi-Fi access and infrastructure, monitored 24x7x365, with breakfix service in case of issues.
3. The Solution
Developing a Custom Wi-Fi Solution
Custom, vendor-agnostic Wi-Fi network development specific to the city’s needs, layout and characteristics.
Tailored outdoor and indoor Wi-Fi solutions that address the requirements of a wide public area, several municipal buildings and different levels of user density, each catering to hundreds or thousands of simultaneous users.
Customized captive portal based on the town’s branding with messaging related to current municipal events.
Customized captive portal linked to a directory from a major mobile operator to allow for quick connections with its clients.
Other users are invited to enter their email address to connect to Wi-Fi.
Session parameters differentiated by zones (parks, libraries, municipal buildings, etc.) with intelligent roaming features.
Session management for total bandwidth, authorized bandwidth and time limitation.
Content filtering for distracting or inappropriate website access.
Integration of a credit card module to enable charging for services (self-provisioning) in some of the covered zones.
Dataview Analytics Solution to monitor Wi-Fi sessions and infrastructure by zone and traffic flow as well as provide data in case of public events.
24x7x365 helpdesk to help answer user-facing problems.
Ensuring Service Delivery and Network Security
Infrastructure Management services for 24x7x365 management and monitoring, with full four-tier helpdesk support.
Consistent service delivery and network health with Datavalet 24x7x365 proactive Network Operation Center monitoring.
Break-fix “feet on the street” dispatch capabilities, complete with forward-deployed equipment depots for rapid replacement of damaged or failing equipment.
SLAs to guarantee rapid service restoration in the event of any diminished service or outages.
Security enabled through cutting-edge firewall services, as well as intrusion prevention and detection capabilities.
Network design and RF spectrum analysis to optimize equipment and bandwidth.
4. The Results
Improvement of citizens’/visitors’ satisfaction and employees’ productivity.
Mobile municipal employees are now able to stay connected with consistent service levels.
Municipality’s image as a connected city rose significantly.
Improved connectivity access for some “less-developed” parts of the city, servicing many lower-income residents.