Air Canada: Wi-Fi Access in Maple Leaf Lounges
Air Canada was seeking a long-term partner to provide their Maple Leaf Lounges with reliable, high-performance Wi-Fi access solutions adapted to a variety of different mobile devices, that would allow travelers to maintain productivity during their wait, all the while enjoying the best user experience possible.
With multiple sites and an international scope, the project benefitted from Datavalet’s expertise, solutions and services, orchestrated in a coherent and efficient manner and featuring:
Before even being able to connect the first user, a crucial stage was undertaken to develop and implement the network for both the physical equipment and the software. Various activities were carried out, including:
The project was largely customized to meet Air Canada’s evolving and specific needs. Datavalet deployed its Wi-Fi Access Management solution with features that included:
This analytics module offers Air Canada useful and user-friendly reports on their 21 lounges, individually, and on aggregate, providing network data including:
This data helps proactively predict and plan for each lounge’s requirements to consistently satisfy the wireless connection needs of Air Canada clients.
Upon the successful completion of the development, deployment, and optimization of their Wi-Fi network, Air Canada focused its attention on the long-term management of its investment. In the end, Air Canada opted to pursue its collaboration with Datavalet to maximize its ROI in improving user experience in the Maple Leaf Lounges, as well as to ensure a consistently high level of service. As such, today Datavalet continues to manage the Maple Leaf Lounge network, thus allowing Air Canada’s IT team to focus on more strategic initiatives.
These Wi-Fi Infrastructure Management services include:
The partnership between Air Canada and Datavalet has been ongoing since 2003 and has been hugely successful. In that time, over 17 million individual Wi-Fi sessions have been registered.
Thanks to this profound success and the mutual satisfaction both companies feel towards the partnership, we are currently working together to expand the same Wi-Fi solution and services to Air Canada Maple Leaf Lounges around the world.