Air Canada: Wi-Fi Access in Maple Leaf Lounges
The Customer
A leading public health authority overseeing a network of healthcare institutions and services with an annual budget exceeding $15 billion partnered with Datavalet to revolutionize their Wi-Fi services. Their mission was to modernize connectivity across an extensive network of healthcare facilities while prioritizing user satisfaction, operational efficiency, and innovative revenue models.
Primary Objectives:
- Expand Wi-Fi services: Deploy reliable, high-performance connectivity across 160+ healthcare sites, including hospitals and clinics.
- Enhance user experiences: Create a seamless digital experience for patients, visitors, and staff, ensuring accessibility and ease of use.
- Drive revenue generation: Implement a revenue-sharing model with tiered offerings based on bandwidth and session duration to support healthcare funding initiatives.
The Solution
Datavalet delivered a comprehensive, end-to-end Wi-Fi Access Management solution tailored to meet the unique requirements of healthcare environments. Key components of the solution included:
- Cloud-based SaaS Wi-Fi Access Management: A robust and scalable platform designed to cater to the unique needs of patients, visitors, and healthcare staff, offering a seamless and secure connectivity experience.
- Innovative revenue-sharing model: Datavalet managed payments and distributed revenues to the telco operator and the health authority, ensuring a sustainable funding model.
- Custom Wi-Fi access options: Tailored solutions for free or paid access, accommodating different user categories such as doctors, VIPs, and specific institutions that opted out of payment requirements.
- Advanced captive portals: Custom-designed portals for each site with multiple authentication methods, including quick connect, access codes, and secure credit card payment options.
- Comprehensive analytics: Deployment of Dataview Analytics to provide site-specific insights, optimize performance, and support data-driven decision-making.
- Access control and session management: Features like customizable session durations, bandwidth limitations, and device connection restrictions enhanced user experience and network efficiency.
- 24/7/365 help desk support: Dedicated customer support ensured smooth operations and rapid issue resolution.
- Content filtering and security: Advanced filtering and bandwidth management safeguards sensitive data and protects users from inappropriate content.
The Results
The deployment of Datavalet’s state-of-the-art Wi-Fi solution yielded transformative results for the healthcare authority, including:
- Significantly enhanced user satisfaction: Patients, visitors, and staff benefitted from reliable, secure, and intuitive Wi-Fi access across all healthcare sites.
- Increased revenue streams: The innovative tiered pricing model generated substantial additional funding, reinvested into healthcare services and infrastructure.
- Streamlined operations: Real-time analytics and efficient session control empowered better resource allocation and improved overall network management.
- Future-ready innovation: Inspired by the success of this deployment, the health authority is exploring Datavalet’s Donation Feature, allowing users to contribute to healthcare-related foundations in exchange for Wi-Fi access.
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Datavalet provides high-speed Wi-Fi network management to guest and staff across your business. We can transform Wi-Fi from commodity to business value.