Financial Services Managed Wi-Fi

The Customer

Financial institution that ranks in the top 10 banks in North America with over 40,000 employees spread out across more than 1,000 locations. Banks are constantly looking for new ways to incorporate technology in their “traditional banking” operations to deliver the best experience possible. Here are Top 5 ways according to Forbes.com :

1. Digital Account Opening
2. Person-to-person (P2P) payment
3. Video collaboration/marketing
4. Cloud computing
5. APIs

The Needs

• Seamless wireless connectivity and consistent access to mission-critical services for mobile employees.
• Provide quality Wi-Fi connectivity to enhance clients experience in network branches.
• Support “Bring Your Own Device” (BYOD) for employees’ personal use with access restriction to company resources.
• Enable employees with connected tablets to support clients in the office or on-the-go in the branch.
• Provide Wi-Fi security needed to meet the bank’s standards.
• Fully managed solution with monitoring and support to the bank and users.

The Datavalet Approach: Developing a Custom Wi-Fi Solution

• System-wide managed Wi-Fi solution installed in all locations, utilizing Datavalet Wi-Fi infrastructure and Guest Wi-Fi solutions.
• Tailored solution to address the needs of a widely distributed (1000+ branches) user model, as well as several highly concentrated corporate offices, each catering to hundreds of users.
• Branded captive portals for all users. Clients can access Wi-Fi through the bank-designed splash page, while employees can enter their corporate credentials to access business applications.
• Dataview Analytics Platform to monitor Wi-Fi performance by branch, specific region, or entire network.

Ensuring Service Delivery and Network Security

• Consistent service delivery and overall network health with Datavalet 7x24x365 proactive Network Operation Center monitoring.
• Break/fix “feet on the street” dispatch capabilities, complete with forward-deployed equipment depots for rapid replacement of damaged or failing equipment.
• SLAs to guarantee rapid service restoration in the event of any diminished service or outages.
• Content filtering for “distracting” or “inappropriate” websites accessed on-site by either employees or customers.
• Security enabled through cutting-edge firewall services, as well as intrusion prevention & intrusion detection capabilities.

Providing First-Class Support

• Consistent service delivery and overall network health with Datavalet 7x24x365 proactive Network Operation Center monitoring with full four-tier helpdesk support to employees and clients.
• SLAs to guarantee rapid service restoration in the event of any diminished service or outages.
• Content filtering for “distracting” or “inappropriate” websites accessed on-site by either employees or customers.
• Fair-Use Management which allows to detect network abusers and manage them with the appropriate course of action.
• Security enabled through cutting-edge firewall services, as well as intrusion prevention and detection capabilities.
• Break/fix “feet on the street” dispatch capabilities across the bank’s locations, complete with forward-deployed equipment depots for rapid replacement of damaged or failing equipment.

Improving Client Experience

• Tailored solution enabling multiple authentication methods such as email, social-media, or a combination of both.
• Data Harvester collects all sign-on session information and sends it back to the bank for targeted client engagement.
• Wi-Fi enables the bank to “push” useful on-site information to clients, such as additional products, “tips” for optimizing service, and access to forms while waiting.

The Results

• Improvement of client satisfaction through extra advisory services and better communication during and post bank visit.
• Rise in bank’s mobile application download and in ancillary bank services.
• Increased productivity with clients enabled to complete paperwork as they wait, while on-site, for related services.
• Employee satisfaction with the possibility of using Wi-Fi off-work hours.

Art of the Possible

• Presence Engage would allow banks to bring client engagement to another level through custom automated communication campaigns.
• Location Analytics gives a better understanding of footfall, dwell time, traffic levels at each location, and so much more, even clients that are not connected to the network.
• Combining the above technologies with their Customer Relationship Management system would allow “White gloves services” where some clients can have VIP treatment as soon as they enter the premise.