Financial Services Managed Wi-Fi

The Needs

The bank required a comprehensive Wi-Fi solution to meet the demands of its employees and clients, ensuring seamless connectivity, robust security, and enhanced customer experiences. Specific needs included:

• Seamless wireless connectivity and reliable access to mission-critical services for mobile employees.
• High-quality Wi-Fi for clients visiting branch locations to improve their banking experience.
• Support for “Bring Your Own Device” (BYOD) policies with restricted access to sensitive company resources.
• Tools to empower employees with connected tablets for assisting clients in-branch or on-the-go.
• Wi-Fi security compliant with stringent banking standards to protect sensitive data.
• A fully managed solution with 24/7 monitoring, troubleshooting, and support.

The Datavalet Approach

Developing a Custom Wi-Fi Solution

Datavalet delivered a tailored, system-wide managed Wi-Fi solution to meet the bank’s unique needs. Key components included:

• A comprehensive managed Wi-Fi network deployed across 1,000+ branches and corporate offices, capable of supporting thousands of users simultaneously.
• Custom-branded captive portals, allowing clients to connect via a bank-designed splash page and employees to access secure applications using their corporate credentials.
• The Dataview Analytics Platform, enabling real-time monitoring of Wi-Fi performance at individual branches, regional clusters, or the entire network.

Ensuring Service Delivery and Security

Datavalet prioritized consistent service delivery and security, ensuring uninterrupted connectivity and compliance with the bank’s rigorous standards:

• 24/7 proactive Network Operation Center (NOC) monitoring to ensure network health and performance.
• Break/fix capabilities with on-site dispatch teams and forward-deployed equipment depots for rapid resolution of hardware issues.
• Content filtering to block distracting or inappropriate websites for both employees and clients.
• Advanced firewall services and intrusion prevention/detection systems to safeguard the network from external threats.

Providing First-Class Support

Datavalet offered comprehensive support to ensure seamless operation of the Wi-Fi network:

• A four-tier helpdesk system providing support for both employees and clients.
• Fair-use management policies to detect and manage network abuse effectively.
• Rapid service restoration through robust SLAs, minimizing downtime and client disruptions.

Improving Client Experience

Datavalet’s Wi-Fi solutions enhanced the banking experience by enabling seamless and personalized interactions:

• Multiple authentication methods, including email and social media, offering flexibility for clients.
• The Data Harvester feature collected session data for targeted client engagement campaigns.
• Wi-Fi-enabled push notifications provided useful on-site information, such as service tips and product offers, while clients waited in branches.

The Results

• Enhanced client satisfaction through improved advisory services and real-time communication.
• Increased adoption of the bank’s mobile applications and ancillary services.
• Boosted productivity with clients able to complete paperwork during their branch visits.
• Higher employee satisfaction due to flexible Wi-Fi usage policies.

Art of the Possible

Datavalet’s innovative solutions positioned the bank for future growth and client engagement opportunities:

• Presence Engage: Automated communication campaigns to engage clients more effectively.
• Location Analytics: Insights into foot traffic, dwell time, and branch activity, including data from non-connected devices.
• VIP White Glove Services: Integration with the bank’s CRM to provide personalized, high-touch experiences for premium clients.