As a property manager, you can massively enhance your resident experience by offering an immediately available and reliable internet connection for everyone in your property. In the post-pandemic, hybrid working world we all live in, MDU Wi-Fi could be a game changer for your building, both in terms of added value for residents and increased revenue for your company. By the end of this post, we’ll show you how Maestro’s quick setup, 24/7 support, and unparalleled service will improve residents’ and building managers’ quality of life.
The Conventional Resident Experience
When you move into a new apartment, you want to get connected as quickly as possible. With a conventional setup, it’s usually left up to the tenant to provision their own Wi-Fi. Finding a supplier, searching through plans and conducting drawn-out market research to find the right Wi-Fi contract can be tedious – and this is before you’ve even booked a technician to install your router. You can be left out of pocket, waiting days or weeks sometimes before you’re connected in your home.
If your network is prone to connectivity issues or outages, this compounds the issue even further (particularly if you’re one of thousands now working from home). A recent survey from WiredScore showed that 86% of renters in North America encounter Wi-Fi connectivity issues, despite paying an average of $744/year for their internet. On top of this, the support you’re likely to get from your internet provider is limited.
Even the very best support teams aren’t available 24/7, and problems can often take days to action. Generally, users want to feel they are being heard, and need their issues resolved quickly. Lacking access to Wi-Fi, plus the challenges that come with procuring and installing an internet solution, are for many people considerable sources of stress.
With Maestro, however, all that changes.
The Resident Experience With Maestro
With Maestro, your building is equipped with fully-functional Wi-Fi from the get-go. Residents can set up an account on their move-in date and get connected instantly. Building managers get to control the rate and payment options and can choose to include the service seamlessly with the unit, making it easier for both parties. On top of this, Maestro’s 24/7 helpdesk support – managed by Datavalet – gives residents the peace of mind that their Wi-Fi will always stay connected.
Here’s how it looks from your residents’ perspective:
1. Day one connection
When tenants move in, they’re given a network password and can instantly connect to the Wi-Fi. No hassle, no supplier sourcing or waiting around for installation. Simply sign in and get online, day one.
2. Tenants get their own space
Tenants get access to the building Wi-Fi network wherever they are, but they still have their own Personal Area Network (PAN). It’s easy for tenants to connect all their devices and IoT devices around the house.
3. One simple user portal
From a single and easy-to-use platform, tenants can manage their account and connections, choose a plan that’s right for them, set limitations on their set devices, and can modify their settings at any time.
4. Connected seamlessly within a property-wide network
Tenants are connected throughout the building, from the moment they step into your building. They can move around freely within common spaces, or even to neighbors’ units, and still be connected to their own personal network without ever disconnecting.
5. Find missing devices
One of your tenants has lost their phone? No problem. With Maestro, a tenant can simply type in ‘find.me’ in a browser and it’ll give them a property-level view of where their device is.
6. Easy payment
When the Internet is included in the rent, tenants avoid the hassle of paying monthly bills and having to challenge unwarranted price variations. If Internet plans are made available by the property manager, residents can pay for their plan by credit card directly from their portal.
7. 24/7 support
Our Network Operations Center (NOC) is constantly monitoring networks we manage and will often already be working on issues before they get flagged. If tenants experience a network issue, or if they have a question about their account, our 24/7 helpdesk will directly support them.
Final Thoughts
Ultimately, as a property manager you want your residents to be happy. Part of this means having access to the benefits of a great Internet connection, from the first day they move in. For most people, settling into a well-equipped unit with working Wi-Fi means a seamless and stress-free experience. When you factor in a level of support unmatched by conventional providers, your residents can spend the entirety of their lease knowing they’ll never be disconnected from their world – driving real business value for you as a result.
To learn more, explore Maestro’s support and key features today.
Datavalet provides high-speed Wi-Fi network management to guest and staff across your business. We can transform Wi-Fi from commodity to business value.