Datavalet

Air Canada – Controlled Wi-Fi Access for Airport Lounges

Air Canada – Controlled Wi-Fi Access for Airport Lounges

The ask

Hassle-free and secure wireless connectivity for passengers is an essential component for today’s traveler. What with longer pre-boarding times, people need to be able to turn down time into productive time.

Air Canada came to us looking for a comprehensive and tiered package for their customers at their award-winning Maple Leaf lounges at 13 airports.

The answer

A robust Guest Access Management and Wireless Infrastructure Management package for all Maple Leaf lounges

  • Complimentary Wi-Fi and wired connections to a branded portal anywhere in the lounge for passengers using their own devices or one of the complimentary fixed PCs (these available in select lounge Business Centres) with 24/7/365 Help Desk support
  • Tiered bandwidth ranges
    • Gold: Super Elite 100 K through 35 K passengers enjoy the highest bandwidth simply through logging in with their Aeroplan number
    • Silver: Other qualifying customers including Executive Class enjoy upgraded bandwidth
    • Bronze: Star Alliance Gold cardholders and passengers from partner airlines enjoy regular bandwidth – upgrades are available for a fee
  • Customers have access to various news feeds (international, national, local), business tools, market information, sports, weather and traffic as well as range of entertainment
  • Sponsorship Ad placement onto the Captive Portal through the Datavalet Marketing Application Platform (MAP) allowing for management of campaigns

Wireless Infrastructure Management for optimized monitoring, control and security

The result

Air Canada reports increasing customer satisfaction with the customizable Wi-Fi options available at its lounges through a direct integration with its loyalty program. With the information gleaned from our usage reports, Air Canada can adapt its brand loyalty strategy to better cater to its travelers.